k8x Privacy Policy

k8x ("we", "us", "our") operates the online gaming platform at https://k8x.live. This Privacy Policy explains how k8x collects, uses, stores, and protects the personal data of players who register and use the k8x platform. It applies to all users of the k8x website, mobile application, and any related services.

By creating a k8x account or using any part of the k8x platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree with this policy, please do not use k8x.

This Privacy Policy should be read alongside the k8x Terms and Conditions and Responsible Gaming policy, both of which form part of your overall agreement with k8x.

k8x collects personal data in the following categories when you register, verify your account, make transactions, or use the platform:

k8x does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

k8x uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your k8x player account, including login authentication and account security.
• Payment Processing: To process your BDT deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity Verification: To verify your age, identity, and payment method as required by our anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Platform Improvement: To analyse how players use k8x games and features so we can improve the platform experience for all users.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Responsible Gaming: To monitor your gaming activity and apply responsible gaming tools where necessary, including deposit limits and self-exclusion.
• Legal Compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.
• Marketing Communications: To send you promotional offers and updates about k8x — only if you have opted in to receive them.

k8x processes your personal data on the following legal bases:

• Contractual Necessity: Processing your data is necessary to fulfil our contract with you — operating your k8x account, processing payments, and providing access to games.
• Legal Obligation: k8x is required to collect and retain certain data to comply with AML, KYC, and other applicable legal requirements.
• Legitimate Interests: k8x processes some data based on legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests do not override your rights.
• Consent: Where k8x relies on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

k8x does not sell your personal data. We may share your data with the following categories of third parties only where necessary and under strict data protection obligations:

• Payment Processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions securely.
• Identity Verification Providers: Third-party KYC and AML service providers who assist k8x in verifying player identities and preventing fraud.
• Game Providers: Game software providers whose titles are available on k8x may receive anonymised usage data for game performance purposes.
• IT and Security Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on k8x's behalf under data processing agreements.
• Regulatory and Law Enforcement Authorities: k8x will disclose data to relevant authorities when required to do so by law or court order.

k8x takes the security of your financial data seriously. When you make a deposit or withdrawal via bKash, Nagad, or Rocket, your payment details are transmitted directly to the payment provider through an encrypted, secure connection. k8x does not store your full mobile banking PIN, password, or OTP on its servers.

k8x retains records of your transaction history — including deposit amounts, withdrawal amounts, dates, and payment method references — for account management, dispute resolution, and legal compliance purposes. This transaction data is stored securely and is accessible only to authorised k8x personnel.

k8x retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business purposes. Specific retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by AML regulations.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Identity Verification Documents: Retained for the duration of your account and for 5 years after closure.
• Support Communications: Retained for 2 years from the date of the last communication.
• Technical and Usage Data: Retained for up to 2 years for platform improvement and security purposes.

After the applicable retention period, k8x will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.

k8x uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. The following types of cookies are used on k8x:

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the k8x platform. k8x does not use advertising or tracking cookies for third-party ad networks.

As a k8x player, you have the following rights in relation to your personal data. To exercise any of these rights, contact k8x at [email protected]:

k8x implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and k8x servers.
• Encryption of sensitive data stored in k8x databases.
• Access controls ensuring that only authorised k8x personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of the k8x platform.
• Two-factor authentication options for player accounts.
• Monitoring systems to detect and respond to suspicious activity or potential data breaches.

While k8x takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your k8x account and never share your login credentials with anyone.

k8x is strictly an 18+ platform. k8x does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register or attempt to use k8x.

If k8x discovers that it has inadvertently collected personal data from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on k8x, please contact [email protected] immediately.

For more information on k8x's approach to underage gambling prevention, visit the Responsible Gaming page.

k8x may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your data, k8x will notify you by email to your registered address. Continued use of k8x after a policy update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way k8x handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 through your k8x account dashboard
• Response Time: k8x aims to respond to all privacy-related enquiries within 30 days

For questions about responsible gaming, visit the Responsible Gaming page. For general platform questions, visit the FAQ page.